Books

Difficult Dialogue Programs

Many universities and business organizations have an unwritten and unspoken culture of avoidance when it comes to discussing difficult topics. So how can you get people to engage? In this book, Watson and Gill share their experience and the curriculum they developed to launch a Difficult Dialogues Program at one of the largest public research universities in the United States. A Difficult Dialogues Program aims to build individual and organizational capacity to more effectively engage in communication and strategic conflict management. Watson and Gill provide skill sets that support how to address difficult dialogues in the workplace. This book could serve as a general resource on dialogue or for a Difficult Dialogues Program in any organization or academic institution.

Conflict Management:
Introductions for Individuals and Organizations

This book provides an introduction to conflict management for individuals and organizations. The focus of this book is to provide an overview of conflict management, conflict escalation and conflict intervention styles.

Basic Mediation Training Book

The CCCR Basic Mediation Book provides information needed to work as a conflict manager and mediator. The book presents general knowledge for basic mediation, and is particularly effective for training new mediators. This book is best utilized in conjunction with a formal mediation course that is taught by a mediator instructor. It is designed to supplement the 40 hour training standards as recommended by the Alternative Dispute Resolution Section of the State Bar of Texas.

Conflict Management and Dialogue in Higher Education:  A Global Perspective

This book addresses an important topic – Conflict, mediation and dialogue. Conflicts are a part of life. Although many people assume conflicts are negative and, therefore, should be avoided, conflict is truly neutral. The engagement in conflict is what can be constructive or destructive. There are many positive outcomes experienced when a conflict is well managed, hence the critical role of this book.